Effective date: 10 August 2026. These terms apply to this website and to all goods and services supplied by Mainstay Supply Co. (Pty) Ltd, registration [number] (“Mainstay”, “we”, “us”), of Wellington, Western Cape. By using this site, placing an order or using our services, you accept these terms. Where you have signed a credit agreement or another written agreement with us, that agreement applies in addition to these terms and prevails if they differ.
1. Using this website
The content on this site is general information about our services and is provided in good faith. It is not an offer that binds us to specific prices or availability. The Mainstay name, logo and site content belong to us and may not be copied for commercial use without permission.
2. Prices and price lists
- Our prices move with the market. The current weekly price list, shared on WhatsApp, is the price that applies, and it replaces all earlier lists.
- All prices include VAT unless stated otherwise, and every delivery comes with a VAT invoice.
- Obvious errors in a price list or quote may be corrected before delivery, and you may cancel an order affected by such a correction.
3. Orders and delivery
- Orders are placed on WhatsApp or with our representative, before the cut-off time for your area’s route day. A practical minimum order applies: 250kg.
- We deliver on fixed weekly route days. We will always do our best to deliver on the stated day, but delivery times are estimates, and delays caused by events beyond our reasonable control do not make us liable.
- Please check your delivery against the invoice with our driver and note any shortages or damage before signing. Claims for shortages, damage or quality must reach us within 48 hours of delivery, and we will make good any valid claim by replacement or credit.
- Unopened, saleable stock may be returned by prior arrangement. Perishable or opened goods cannot be returned unless faulty.
4. Payment and ownership of goods
- Unless you hold an approved credit account, payment is by EFT before delivery or card on delivery. We do not carry cash change.
- Goods remain the property of Mainstay until paid for in full, even after delivery. If an account is not paid, we may suspend supply and recover unpaid-for goods.
- Overdue amounts bear interest at the maximum rate the law allows, and reasonable collection and legal costs on the attorney and client scale may be recovered, as set out in the credit agreement.
5. Credit accounts
Credit accounts are granted only on a completed and approved credit application, with an agreed limit and terms, and are governed by the signed credit agreement. We may review, reduce or withdraw a credit facility on reasonable notice, and immediately where the account is in default.
6. Transport services
- Transport is quoted per load and per route, and confirmed in writing (WhatsApp counts as writing).
- You warrant that goods handed to us are lawful, properly packed and correctly described, and that they are not dangerous or hazardous goods unless agreed in advance.
- We take reasonable care of your goods. Please tell us the value of your load before transport: goods in transit are covered up to [insured amount] unless a higher value is agreed and insured in advance. Claims must reach us within 48 hours of delivery.
7. Storage services
- Storage is charged per pallet at the quoted rate, invoiced [weekly or monthly], with access during our operating hours.
- You warrant that stored goods are lawful and safe to store, and remain responsible for insuring them unless we agree otherwise in writing.
- We may retain goods in storage until all storage and related fees have been paid, and may realise them as the law allows if fees remain unpaid after reasonable notice.
8. Our liability
To the extent the law allows, our total liability for any claim relating to goods or services is limited to the value of the goods or service concerned, and we are not liable for indirect losses such as lost profit. Nothing in these terms excludes rights you have under the Consumer Protection Act or other law that cannot be excluded.
9. Privacy
We handle personal information under our Privacy Policy, published on this site, in line with POPIA.
10. General
- We may update these terms by posting a new version on this page with a new effective date; the version in force when you place an order applies to that order.
- If any part of these terms is found invalid, the rest still applies.
- These terms are governed by South African law, and you consent to the jurisdiction of the Magistrate’s Court for any dispute, consistent with our credit agreement.
11. Contact
Mainstay Supply Co. (Pty) Ltd, [street address], Wellington, Western Cape. Email: info@mainstaysupply.co.za. Phone and WhatsApp: [number]. Website: mainstaysupply.co.za.
